Wanting a VoIP solution? Maybe looking to upgrade your current one? With growing numbers of businesses electing to make VoIP their primary mode of communication, both within and outside of the enterprise, you aren't alone.
IP telephony has many benefits, and can greatly enhance collaboration and communication. Assuming you ensure you have the right solution for your business, of course. Choosing the right option for your company's specific needs can be tricky, which is why it's imperative to partner with the right consultant.
Top Considerations for Settling on the Right VoIP Consultant
Hiring the wrong consultant could spell disaster for your VoIP ambitions, and leave you saddled with hefty bills, a dissatisfactory VoIP solution and plenty of frustration. When choosing a consultant to partner with in implementing an IP telephony solution, it's important to take the following points into consideration:
Experience
A great partner should be able to show their competency and experience, which means you need to do a little vetting before partnering with a specific consultant or company. It's important to assess their experience in lieu of working with companies of your scale or larger, and within your industry, to ensure they are capable of meeting your specific needs.
Proven Track Record
A consultant worth pairing with should have a proven record of excellence, with prior client references to back it up. Check what their previous clients have to say about them, and you'll quickly get a sense of what you can expect going forward.
This one's something of a given. If you partner with a greenhorn that knows barely more than you do regarding VoIP systems, you're probably going to find yourself up a creek without a paddle. Make sure your chosen consultant is knowledgeable and trustworthy.
Vendor Selection
It's vital that your VoIP consultant offers you insight into the products available from various VoIP system industry leaders, and provides you with options from a reputable vendor. A well-qualified consultant should also be able to advise you on both the hardware and licensing agreements from the various vendors.
Hands-on Assistance
Installing new systems can be challenging and stressful, especially for your IT department. Be kind to them, and select a consultant that is well-equipped to guide them through the process, from critical system design decisions to all the nitty-gritty installation details.
Finding success in your new VoIP system means starting from the ground up, and picking the right consultant to walk you through each step of the process is a critical objective you need to achieve. Let a professional help you find the best solution for your needs. It'll make all the difference.
Needing help with choosing a VoIP consultant, or just looking for a little friendly advice? We're here to help!
